IT Helpdesk Intern, The Walsh Group, Chicago, IL (May 2023 – Present)
- Led a team to achieve 100% compliance on Windows updates for 3,700 laptops, strengthening endpoint security.
- Actively addressed software vulnerabilities found on Windows workstations by remotely removing identified programs.
- Provided technical services and support via phone calls, remote assistance, and in-person inquiries related to computers, network issues, and software platforms.
- Collaborated on a critical archival project, seamlessly transitioning terminated employees' laptop data to internal long-term storage, bolstering legal compliance and data management.